ddok's Privacy Policy

1. Introduction and Purpose

ddok is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how ddok collects your personal information, how that information is used, with whom it is shared, and how your information is kept secure.

By using any of ddok's services, you are agreeing to the terms described in this policy. This policy must be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

This policy applies to users of the ddok website — both registered members and visitors who are only browsing. ddok has drafted this policy in alignment with Bangladesh's current data protection regulations.

2. What Information We Collect

ddok collects only the information necessary to provide our services. The categories of information collected are described below.

2.1 Information You Provide Directly

When you create an account on ddok or use our services, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mailing address and national identity information (for identity verification)
• Preferred language and communication channel
• Financial transaction details (records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Activity logs on the platform — which pages you visited, how long you stayed, which games you played
• Information collected through cookies and similar tracking technologies
• Referral source — where you came from before visiting our site

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification service providers or payment processors. This information is used only to improve the quality of our services and to meet legal obligations.

3. Purposes for Using Information

ddok uses the collected information for the following purposes:

3.1 Operating and Delivering Services

• To create, manage, and secure your account
• To process deposits, withdrawals, and other financial transactions
• To maintain gaming history and transaction records
• To provide bonuses, rewards, and VIP benefits
• To deliver 24/7 live chat and email support

3.2 Security and Compliance

• To prevent fraud, money laundering, and other illegal activities
• To verify age (for users aged 21 and above only)
• To implement responsible gaming policies
• To meet legal obligations and regulatory requirements

3.3 Communication and Improvement

• To send you important account notifications and updates
• To share promotional offers and information with your consent
• To analyze user experience and improve the platform
• To resolve technical issues and maintain the system

4. Sharing and Disclosure of Information

ddok never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the limited circumstances described below:

4.1 Service Partners

Some information must be shared with trusted third-party service providers to operate our platform. This includes payment processors (bKash, Nagad, Rocket, Upay, and associated banks), identity verification services, and technology service providers. Strict confidentiality agreements are maintained when sharing information with these partners.

4.2 Legal Obligations

If ddok is required to disclose information due to a court order, government directive, or legal requirement, it will do so. In such situations, we will disclose only the minimum information necessary to meet the legal obligation.

4.3 Business Changes

If ddok undergoes a merger, acquisition, or sale of assets, user information may be transferred. In such a situation, we will notify users in advance and this privacy policy will remain in effect.

5. Data Security Measures

ddok applies industry-standard technical and administrative measures to secure your information. Our key security measures are:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Secure Server Infrastructure: Physical and logical access controls are strictly maintained at our data centers.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Regular Security Reviews: Regular audits are conducted to identify vulnerabilities in our systems.
• Limited Access: Only authorized staff can access user information on a need-to-know basis.
• Two-Step Verification: Additional verification is applied in cases of suspicious login attempts.

Please note that no data transmission over the internet is 100% secure. ddok is committed to providing the highest level of protection, but a complete security guarantee is not possible. If you suspect a security breach, please notify our support team immediately.

6. Cookie Policy

ddok uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve our site's functionality and user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality — maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences (such as language selection).
• Analytics Cookies: Collect usage statistics about our site to help improve the platform.

6.2 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

7. Data Retention Period

ddok retains your information only for as long as it is relevant and necessary. Specific retention periods are listed below:

• Active Account Information: Retained for the entire duration that the account remains active.
• Financial Transaction Records: Retained for a specified period as required by law.
• After Account Closure: Information required to meet legal obligations is kept for a defined period.
• Marketing Communications: Stopped immediately if you opt out.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right of Access

You can request at any time to know what information ddok holds about you. We will provide it within a reasonable time after your request.

8.2 Right to Rectification

If there are any errors or incomplete details in your information, you can request that they be corrected. ddok will make the necessary corrections as soon as possible.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, this right may be limited in cases involving legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object at any time to your information being used for marketing purposes. In such cases, ddok will stop that use immediately.

8.5 Right to Portability

You can request to receive your information in an accessible and readable format.

9. Privacy of Minors

ddok strictly follows an age verification policy. Only individuals aged 21 and above may use our platform. We do not knowingly collect information from minors. If there is reason to suspect that a minor has registered, that account will be suspended immediately and the related information will be deleted.

If you find out that a minor you know has registered on our platform, please contact [email protected] immediately.

10. International Data Transfers

Our technical infrastructure is structured to ensure international-standard data protection. If data needs to be sent to another country for any service, ddok ensures that equivalent protection measures are in place in that country. The highest security standards are maintained when transferring data outside Bangladesh.

11. Policy Changes and Updates

ddok reserves the right to change this privacy policy from time to time. We will notify you of any significant changes via email or a notification on the platform. The most recently updated policy will always be available on this page. If you continue using the platform after a policy change, it will be assumed that you have agreed to the revised policy.

For significant changes, we will clearly state what changed and why. For your convenience, we may also provide a summary of the previous version.

12. Links to Other Websites

ddok is not responsible for the privacy practices of any third-party websites that may be linked from our website. We advise you to read the privacy policy of any third-party site before using it.

13. Contact and Complaints Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week (in Bengali and English)

We will make every effort to resolve your complaints or questions properly and promptly. ddok is always transparent and accountable regarding the protection of your information.